Terms of Service

Company: Grauberg Digital OÜ
Address: Sepapaja 6, 15551 Tallinn, Estonia

These Terms of Service ("Terms") govern your access to and use of services provided by Grauberg Digital OÜ ("Grauberg", "we", "our", "us"). By engaging our services or using our website, you agree to be bound by these Terms.

1. Overview of Our Services

Grauberg provides B2B design and consulting services to startups and companies. Our core service offerings include:

• Free UX Audit – A no-cost evaluation based on user-submitted website information.
• From Scratch – A custom project for launching new digital products.
• Relaunch – A redesign engagement for existing websites or apps.
• Design Partner – A monthly design retainer available in three plan tiers.

All services are provided without a user login or account system.

2. Who We Work With

Our services are intended for professional and business use only (B2B). By working with us, you confirm that:

• You are acting on behalf of a company or legal entity.

We work with clients primarily in the European Union and the United States.

3. Use of Client Information

When you request a UX audit or engage in a project with us, you may be asked to provide contact information such as your name, email address, company name, and website.

By working with us, you grant us the right to:

• Reference your company name and logo as a client.
• Share designs, deliverables, and outcomes from our collaboration (e.g., in case studies, social media posts, or our portfolio) for marketing and promotional purposes.

4. Pricing and Payments

We offer both fixed-fee and subscription-based pricing depending on the service:

• Design Partner plans are billed monthly via Stripe and renew automatically unless cancelled. A 20% discount is available for annual commitments.
• Project-based services ("From Scratch" and "Relaunch") are priced based on scope and discussed individually.
• Payments may be made via Stripe or bank transfer.

Cancellations & Refunds:

• Subscriptions can be cancelled at any time. Service continues through the end of the billing cycle.
• We do not offer free trials or refunds unless otherwise agreed in writing.

5. Intellectual Property

All work we create remains the intellectual property of Grauberg Digital OÜ unless agreed otherwise in writing.

• Clients receive a non-exclusive, non-transferable license to use the final deliverables for their business purposes.
• Clients may not resell, redistribute, or sublicense our designs or materials unless explicitly permitted.

6. Limitation of Liability

To the fullest extent permitted by law, we exclude all liability for:

• Business interruption, lost profits, or loss of data
• Errors or omissions in deliverables
• Downtime, access issues, or system failures
• Any indirect, incidental, or consequential damages

Our total liability under any agreement shall not exceed the amount paid by the client for the service in question.

7. Jurisdiction & Governing Law

These Terms are governed by and construed under the laws of the Republic of Estonia.
Any disputes shall be subject to the exclusive jurisdiction of the courts in Tallinn, Estonia.

8. Third-Party Services

We use third-party tools and services including but not limited to:

• Stripe for payment processing
• Google Analytics for website analytics

By using our site or services, you agree to the use of such tools in accordance with their respective terms and policies.

9. Updates to These Terms

We may update these Terms from time to time. The most current version will always be available on our website. Continued use of our services constitutes acceptance of any changes.

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